Terms and Conditions

Product Pricing

All prices on our website are inclusive of VAT.

Packaging

All mail orders are securely packed in a postal carton for transport purposes.

Delivery Address Information

Please note that after despatch, any changes to the delivery address will incur additional charges.

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address we would recommend you check before proceeding with your order.

We regret that we are not able to accept orders to an address containing a PO Box number.

Cancellation of Orders

Customers have the right to cancel their order without reason by informing us within 7 working days of receipt of the goods, and returning the goods to us. In this case they will receive a full refund less any charge for perishable goods which cannot be resold and any items which have been unsealed or consumed. Refund will take place within 30 days of written notice of cancellation once the goods have been returned to us suitably packaged. All returned items must be in good condition. In these circumstances William’s Farm Kitchen will not be responsible for the cost of returning goods. Notification of order cancellation must be in writing.

Returns Policy

It is the policy of William’s Farm Kitchen to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, we do not exchange food, beverage or any other item that has come into contact with the person. This policy does not affect your statutory rights.

Substitutions

Every effort will be made to supply the items as specified. However, the contents of the order are subject to demand, availability and ruling prices. William’s Farm Kitchen reserve the right to substitute items of a similar value, should the need arise. You are within your rights to decline any such substitute items. In this event you must notify us within 7 days of receipt of the goods and we will make arrangements to collect them from your address. You will receive a refund of the value of any such goods returned to us unopened within 30 days of our receipt of the goods.

Claims

Claims for damage or loss in transit will be met provided the goods are signed for on receipt as either ‘damaged’ or ‘unexamined’ and we are informed at once and confirmed in writing within 3 days of delivery. Damaged goods must be retained for inspection and William’s Farm Kitchen may wish to make arrangements for return of the goods to us at our expense. Returned goods should be clearly marked with the senders name and address. Our liability is limited to the selling price of the goods in all cases.

Alcohol

It is illegal to sell alcohol to persons under the age of 18. It is also an offence for persons under 18 to buy, or attempt to buy alcohol. No person under the age of 18 may place an order with William’s Farm Kitchen if the goods contain alcohol.

Data Protection

William’s Farm Kitchen Ltd is compliant with the Data Protection Act. When you order, we will receive personal or company details which enable us to process your order. We will not pass your details on to any third party organisation and will treat your details with complete confidentiality. We may occasionally send you promotional material relating to William’s Farm Kitchen Ltd and its associated businesses only. If you do not wish to receive such material then you may contact us on 01964 204301 and we will remove your details from our mailing list. The information we hold will be accurate and up to date. You can check the information we hold about you by contacting us and if you find any inaccuracies we will delete or remove them.

UK Deliveries

Delivery Service (excluding Christmas period from end Nov)

We offer next-day delivery service to most UK mainland destinations via our couriers. Orders must be received by 11:00 am (GMT) Monday to Thursday, for next-day delivery. Orders received before 11:00 am on Friday will be scheduled for delivery on Monday. Saturday and Bank Holiday deliveries carry an additional charge and may notavailable in all areas.

The United Kingdom includes the UK mainland, Northern Ireland , and all of the Islands including The Channel Islands and Isle of Man & Isles of Scilly. However, outside of the UK mainland and for some destinations within UK mainland ,our couriers apply additional charges and we may need to contact you and advise you of these additional charges.
Please Note: deliveries over the Christmas period are subject to different conditions

Whilst we make every effort to ensure your order arrives on time, it may be delayed due to inclement weather beyond our control.
Saturday Deliveries (excluding Christmas period from end Nov)
Saturday deliveries carry an additional charge and are only available in some areas. There are no Saturday delivery options to Northern Ireland .

You will be notified of the additional amount payable by one of our team and given the option to re-select a standard delivery option if required. Orders for Saturday delivery should be placed before 11:00 am (GMT) on Friday.

Delivery Times

Courier deliveries are made up to 6:30pm – the courier is not able to specify delivery times.

Delivery Attempts

Delivery is via a signature on delivery service. If the recipient is out when our courier calls they will leave a card asking the recipient to make contact to arrange a second delivery attempt.

Two weekday delivery attempts are included in the delivery charge. Subsequent delivery attempts and address re-directions after despatch are chargeable. If the recipient fails to make contact with the courier in good time, the goods will be automatically returned to William’s Farm Kitchen Ltd and a charge will be made for the return and re-delivery of the goods to the original or alternative address. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing.

At point of order the purchaser can leave ‘if out’ instructions to be attached to the goods e.g. If out please leave with neighbour. Williams Farm Kitchen Ltd cannot be held responsible for damage or theft of goods where an ‘if out’ instruction has been issued by the purchaser.

If an order is being sent as a gift, we would advise that you call the recipient to let them know to expect a delivery. Some customers find it helpful to send deliveries to the recipient’s work address.

Deliveries over the Christmas Period (from 17th Nov 2014)

To avoid disappointment, orders for guaranteed Christmas delivery should be placed no later than Wednesday 17th December. If ordering after this date please contact us for availability and delivery days and costs.

Deliveries may be delayed due to circumstances beyond our control, however all efforts will be undertaken to ensure that all deliveries request are fulfilled.

  • Last orders placed to guarantee pre-Xmas delivery: Wed 17th Dec
  • Last delivery for Christmas: Fri 19th Dec
  • Saturday deliveries at additional surcharge
  • Last delivery for pre- New Years: Tues 30th Dec, order by midday 29th December
  • Saturday 28th Dec: No deliveries
  • Next delivery in New Year: Fri 2nd Jan 2015, order by midday 31st December

If you have any queries with any of this information or need further help then please contact us on 01964 204301 or email us at orders@williamsfarmkitchen.co.uk